fdbaji Privacy Policy

By registering a player account with fdbaji, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to the terms of this Policy, you must not register an account or use the fdbaji platform.

This Policy applies to all personal data collected through the fdbaji website, mobile browser interface, customer support channels (including live chat, email at [email protected], and Telegram @fdbajisupport), and any other service offered under the fdbaji brand. It does not apply to third-party websites or services that may be linked from or to our platform.

We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Any material changes will be communicated to registered players by email or on-platform notification. The most current version of this Policy will always be accessible at fdbaji.app/privacy-policy. Your continued use of the platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.

For any privacy-related queries, concerns, or requests, please contact our Data Protection team directly at [email protected] with the subject line "Privacy Enquiry".

2.1 Registration Data. When you create a fdbaji account, we collect the following information: full legal name, date of birth (to verify you are aged 21 or above), email address, mobile phone number, residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal), and your chosen username. This information is mandatory — without it, we cannot create a verified player account.

2.2 Identity Verification (KYC) Data. To comply with anti-money laundering (AML) obligations and to verify your age and identity before processing withdrawals, we may collect copies of the following documents: government-issued photo identification (National Identity Card, passport, or driving licence), proof of residential address (utility bill, bank statement), and proof of ownership of the payment method used (e.g., a screenshot of a bKash or Nagad transaction confirmation). These documents are stored securely and used only for verification purposes.

2.3 Financial Transaction Data. We record details of every deposit and withdrawal transaction associated with your account, including: the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), transaction amounts in Bangladeshi Taka (BDT), transaction timestamps, and transaction reference numbers. We do not store full card numbers or full mobile banking PINs.

2.4 Gaming Activity Data. We maintain a record of your gameplay on the fdbaji platform, including: games played, bet amounts, game outcomes, session duration, and bonus usage. This data is used to manage your account, calculate bonus eligibility, and identify any responsible gaming concerns.

2.5 Technical and Device Data. When you access fdbaji, our servers automatically collect certain technical data, including: IP address, browser type and version, operating system, device type, referring URL, pages visited on our platform, and session timestamps. This data is used to maintain platform security, prevent fraud, and improve user experience.

2.6 Communications Data. If you contact fdbaji via live chat, email, or Telegram, we retain a record of that correspondence, including the content of messages and any documents shared, for the purposes of resolving your query and maintaining a service history.

fdbaji will never use your personal data for purposes that are incompatible with those listed above without first obtaining your explicit consent. Where we rely on legitimate interest as a legal basis, we have assessed that our interests do not override your fundamental rights and freedoms.

4.1 Service Providers. fdbaji shares personal data with a limited number of trusted third-party service providers who assist in delivering our platform. These include: payment processing partners (bKash, Nagad, Rocket, Upay, and banking partners), game software providers (Pragmatic Play, Evolution Gaming, Microgaming, Spribe, Ezugi), identity verification providers, and cloud hosting and server infrastructure providers. All such providers are contractually bound to process data only on fdbaji's instructions and to maintain appropriate security standards.

4.2 Legal and Regulatory Disclosure. fdbaji may disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by law, court order, or other legal process. In particular, fdbaji is obligated to report suspicious financial activity as part of its AML compliance framework.

4.3 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of fdbaji's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that may result.

4.4 What We Do Not Share. fdbaji does not sell, rent, or otherwise share your personal data with unaffiliated third parties for their own marketing purposes. We do not share your data with advertising networks, data brokers, or social media platforms for targeting purposes.

5.1 What Are Cookies. Cookies are small text files placed on your device when you visit a website. fdbaji uses cookies and similar tracking technologies (such as session tokens and local storage) to operate the platform, maintain your login session, remember your preferences, and analyse usage patterns.

5.2 Types of Cookies We Use.

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. These cannot be disabled without affecting platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings or display options, to provide a more personalised experience.
• Analytics Cookies: Used to understand how players interact with the fdbaji platform — which pages are visited most, how long sessions last, and where errors occur. This data is aggregated and anonymised where possible.
• Security Cookies: Used to detect and prevent fraudulent activity, including session hijacking and unauthorised account access attempts.

5.3 Managing Cookies. You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling certain cookies may impair the functionality of the fdbaji platform, including your ability to remain logged in or access certain game features.

6.1 Technical Safeguards. fdbaji implements industry-standard technical measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel only, and regular security audits and penetration testing.

6.2 Organisational Safeguards. Access to personal data within fdbaji is granted on a strict need-to-know basis. Staff who handle personal data are trained on data protection obligations and are bound by confidentiality agreements. Internal data handling procedures are reviewed regularly.

6.3 Data Breach Response. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, fdbaji will notify affected players without undue delay. We maintain an incident response plan to contain, assess, and remediate security incidents as quickly as possible.

6.4 Your Role in Security. You also play an important role in keeping your account secure. Do not share your fdbaji username or password with anyone. Use a strong, unique password for your fdbaji account. Log out after each session, particularly on shared devices. If you suspect any unauthorised access to your account, contact our support team immediately via live chat or at [email protected].

7.1 fdbaji retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Active account data: Retained for the full duration of the account relationship.
• Post-closure account and transaction data: Retained for a minimum of five years following account closure, in compliance with AML record-keeping requirements.
• KYC documents: Retained for a minimum of five years from the date of verification, or longer if required by law.
• Customer support communications: Retained for three years from the date of the last interaction, unless a longer retention period is required to resolve an ongoing dispute.
• Analytics and technical data: Retained in anonymised or aggregated form indefinitely for platform improvement purposes; identifiable records deleted after 24 months.

7.2 When your personal data is no longer required for any legitimate purpose, fdbaji will securely delete or irreversibly anonymise it in accordance with our internal data destruction procedures.

As a data subject, you hold the following rights in relation to the personal data fdbaji holds about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond to all valid requests within 30 calendar days.

• Right of Access: You may request a copy of all personal data fdbaji holds about you, along with information about how it is processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction without undue delay.
• Right to Erasure: In certain circumstances, you may request that fdbaji delete your personal data. This right is not absolute — where data must be retained for legal or regulatory compliance (e.g., AML obligations), we may be unable to fulfil a deletion request in full.
• Right to Restriction of Processing: You may request that fdbaji temporarily suspend the processing of your data while a rectification request is under review, or while you exercise your right to object.
• Right to Data Portability: You may request that fdbaji provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You may object to processing based on legitimate interest, including direct marketing. Where you object to marketing, we will cease that processing immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

fdbaji will not charge a fee for handling standard data rights requests. If a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline the request, providing written reasons for our decision.

The fdbaji platform does not contain outbound links to external third-party websites. However, certain game providers (Pragmatic Play, Evolution Gaming, Microgaming, Spribe, Ezugi) operate their game interfaces within the fdbaji environment under licensing agreements. These providers maintain their own privacy practices. fdbaji is not responsible for the privacy practices of third-party game studios and recommends that players review the privacy documentation of these providers independently where relevant.

For all privacy-related questions, requests, or concerns, please contact the fdbaji Data Protection team using the details below. We aim to respond to all enquiries within five business days (Bangladesh Standard Time, UTC+6).

• Email: [email protected] — Subject line: "Privacy Enquiry"
• Live Chat: Available 24/7 via the fdbaji platform
• Telegram: @fdbajisupport
• Response Time: Under 90 seconds for live chat; within 5 business days for email

If you are dissatisfied with our response to a privacy enquiry or data rights request, you have the right to escalate the matter through appropriate channels. Please contact our support team in the first instance so we have the opportunity to resolve your concern directly.